Samsung Washer HE Error: Heating circuit error
If your Samsung appliance is showing this error, you’re dealing with a samsung washer he error. Here’s everything you need to know about diagnosing and fixing this issue. Samsung he error code — here is what you need to know. What Does Error Code HE Mean on a Samsung Washer? Error code HE on Samsung […]
No
DIY Fixable
From $200
Typical Repair Cost
60-120 min
Pro Repair Time
Quick Assessment
Answer to continue safely
Is it safe to keep using?
Maybe. If HE appears only on heated cycles and cold water cycles work normally, you can continue using the washer on cold settings while awaiting repair. However, if the HE2 overheating variant appears, stop using the washer immediately.
Can I reset the code?
Yes. Power cycle the washer by unplugging for 60 seconds. The HE code may clear temporarily, but it will return when a heated cycle is attempted if the underlying problem is not fixed.
When to stop immediately?
Stop if you notice: Steam is visible coming from the door seal area, The washer exterior feels unusually hot to the touch.
Symptoms You May Notice
Clothes come out cold after a warm cycle
Laundry washed on a warm or hot setting feels cold to the touch when removed, indicating the heater did not engage.
HE, HE1, or HE2 on display panel
The error code appears during cycles that require water heating, typically 15-20 minutes into the wash phase.
Cycle takes much longer than normal
The washer extends the wash time waiting for the water to reach the target temperature, eventually timing out.
Steam or very hot water from the door
In the overheating variant (HE2), water may reach dangerous temperatures, producing visible steam around the door seal.
Possible Causes
Scale buildup on heater element
Mineral deposits from hard water coat the heating element surface, acting as insulation that prevents efficient heat transfer to the water.
Requires ProfessionalFailed temperature sensor (thermistor)
The NTC thermistor measures water temperature and reports to the control board. When it fails, the board cannot accurately control the heating cycle and triggers the error.
Requires ProfessionalBurned-out heating element
The resistive heating element can develop an open circuit from thermal stress over years of operation, completely preventing water heating.
Requires ProfessionalSafe Checks You Can Do
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1
Test with cold water cycle
Select a cold water wash cycle and run a small load. If the cycle completes without error, the heating circuit is confirmed as the issue.
Using cold water cycles is safe and still effective for most everyday laundry.
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2
Check household hot water supply
Run the nearest hot water faucet for 2 minutes. If hot water reaches the faucet normally, the household supply is not the problem.
If the hot water supply to the washer is a long run from the water heater, hot water may take several minutes to arrive.
When to Call a Professional
Contact a qualified technician if:
- HE code appears on every heated cycle but cold cycles work perfectly
- The washer takes 2-3 times longer than normal on warm or hot settings
- HE2 overheating variant appears — this requires immediate professional attention
Need Professional Help?
Find qualified technicians in your area for proper diagnostics and repair.
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