Samsung Ice Maker 39E Error: Ice maker malfunction
If your Samsung appliance is showing this error, you’re dealing with a samsung ice maker 39e error. Here’s everything you need to know about diagnosing and fixing this issue. Samsung 39e error code — here is what you need to know. What Does Error Code 39E Mean on a Samsung Ice Maker? Error code 39E […]
No
DIY Fixable
From $200
Typical Repair Cost
60-120 min
Pro Repair Time
Quick Assessment
Answer to continue safely
Is it safe to keep using?
Maybe.
Can I reset the code?
Yes.
When to stop immediately?
Stop if you notice: Water is leaking from the ice maker area onto the freezer floor or out of the refrigerator, The ice maker motor runs continuously without stopping.
Symptoms You May Notice
Ice maker stops producing ice
The ice bucket remains empty after 24 hours despite the ice maker being turned on and the water supply connected.
39E code on display panel
The refrigerator display shows the 39E error code, indicating the control board has detected an ice maker fault.
Ice maker makes clicking or humming sounds
The ice maker motor attempts to cycle but cannot complete the rotation, producing repetitive clicking or humming noises.
Partial ice cubes in the tray
The ice maker tray contains partially formed or misshapen ice that was never fully ejected into the bucket.
Possible Causes
Seized ejector motor
Ice buildup around the ejector blades or a burned-out motor prevents the harvest mechanism from rotating to dump ice into the bucket.
Requires ProfessionalFailed ice maker sensor
The thermistor inside the ice maker that monitors tray temperature has failed, so the control board cannot determine when ice is frozen and ready to eject.
Requires ProfessionalLoose wiring harness
The connector between the ice maker assembly and the main board can work loose from freezer door vibration, causing intermittent or complete communication loss.
DIY PossibleSafe Checks You Can Do
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1
Reset the ice maker
Locate the test button on the ice maker assembly — it is usually on the underside or left side. Press and hold for 10 seconds until you hear a chime. The ice maker will attempt a test harvest cycle.
On some Samsung models, you need to remove the ice bucket first to access the test button.
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2
Check for ice jams
Remove the ice bucket and inspect the ejector area for clumped ice blocking the blades. Use a plastic utensil to gently break up any ice bridges. Never use metal tools as they can damage the ice maker.
A hair dryer on low heat held 6 inches away can melt stubborn ice buildup around the ejector arms.
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3
Verify freezer temperature
Check that the freezer is set between 0 and 5 degrees Fahrenheit. Use a standalone thermometer placed in the center of the freezer for an accurate reading. Adjust if needed and wait 24 hours.
An overpacked freezer restricts cold air circulation to the ice maker, causing slow or failed ice production.
Tools required
When to Call a Professional
Contact a qualified technician if:
- 39E returns immediately after every reset attempt
- The ice maker motor does not respond at all when the test button is pressed
- Visible damage to the ice maker wiring harness or connector
Need Professional Help?
Find qualified technicians in your area for proper diagnostics and repair.
Ice Maker Repair Service Schedule Appointment